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United States
Bluemix Developer Support Engineer
Durham, NC
IBM

Required
Secondary or equivalent
IT Skills 1
  • Software Engineering

1 opening available

Open ended contract

0% travel

✓ Yes Direct hire employee
✓ Yes Full-time
✓ Yes Permanent
✓ Yes On-site
✓ Yes Remote work
Benefits

Key features * A health benefits portfolio that provides strong support for employee well-being and preventive care, comprehensive coverage to meet a range of medical situations, and solid protection against the cost of serious injury or illness. * Income protection in case of serious illness, injury or death, including life insurance and disability benefits. * A retirement program that helps build future financial security through retirement savings and other capital accumulation programs. * Opportunity to follow leisure pursuits through vacation, personal leave and holiday plans. Eligibility Regular IBM employees are eligible for all benefit programs, except the IBM Employees Stock Purchase Plan, beginning with the first day of employment. Health care coverage (medical, dental and vision) is available for you, your spouse/eligible domestic partner and eligible children and other dependents (documentation supporting eligibility is required). IBM provides a range of options, to allo

Job description

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Bluemix Developer Support is seeking a highly motivated technical support engineer that can  analyze, diagnose, reproduce, troubleshoot and resolve complex client reported issues associated with our public, private and hybrid cognitive cloud platform.  Bluemix Developer Support engineers are responsible for ownership, management and timely communication to clients for all support requests. The ideal candidate must have strong communication skills, as well as a background in technical areas such as Cloud Foundry, Containers, Node.js, Java, Ruby, Swift, and Go amongst others.   In addition to resolving client issues, Developer Support engineers may have an opportunity to flex their development muscles by participating...
... have an opportunity to flex their development muscles by participating in development activities as it relates to improvements to the Bluemix client experience and support organization efficiency. Candidate must be willing to work from Research Triangle Park, North Carolina. Weekday and weekend on-call rotations are required.

Position responsibilities:

1) Resolve complex client reported issues as it relates to the Bluemix platform and its services
2) Communicate the latest status to clients via email, ticketing and phone.
3) Collaborate with development tribes on unresolved issues.
4) Review and create reusable support content.
5) Contribute to development activities in the form of code, documentation or procedures.