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United States
Watson Health - Senior Leader Client Services - Truven
Denver, CO

None required
IT Skills 1
  • IBM SmartCloud

1 opening available

Open ended contract

0% travel

✓ Yes Direct hire employee
✓ Yes Full-time
✓ Yes Permanent
✓ Yes On-site
✓ Yes Remote work

Key features * A health benefits portfolio that provides strong support for employee well-being and preventive care, comprehensive coverage to meet a range of medical situations, and solid protection against the cost of serious injury or illness. * Income protection in case of serious illness, injury or death, including life insurance and disability benefits. * A retirement program that helps build future financial security through retirement savings and other capital accumulation programs. * Opportunity to follow leisure pursuits through vacation, personal leave and holiday plans. Eligibility Regular IBM employees are eligible for all benefit programs, except the IBM Employees Stock Purchase Plan, beginning with the first day of employment. Health care coverage (medical, dental and vision) is available for you, your spouse/eligible domestic partner and eligible children and other dependents (documentation supporting eligibility is required). IBM provides a range of options, to allo

Job description

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Candidates can be located in the Cheyenne, WY area or in the Denver CO area with the ability to drive to Cheyenne WY 1 day a week.

The Senior Account Leader is the general manager of the account and coordinates and directs the long-term, consultative, client relationship to become the client's trusted advisor. Manages across Truven/IBM and our partners to maximize value to the client. Serves as the DDI Delivery Manager during Solution Implementation. Build and execute the overall client relationship plan and serve as a single point of contact, accountability, and authority for:
* End-to-end Service Delivery
* Service...
... support of utilizing best in class, most effective Truven/IBM delivery solutions and locations.
* Leads all employees who, either directly or indirectly, provide services to the client.
* Motivates employees to achieve the account vision, goals and culture needed to meet client and Truven/IBM expectations.
* Works with leveraged organizations on personnel changes ensuring any staffing changes maximize the overall health of the account and the client relationship.
* Provides leveraged organizations and individuals performance feedback on achievement of account/client objectives and significantly contributes to decisions on performance evaluations and rewards.
* Develops and coaches the team and individuals to improve results.
* Sets an example of desired behaviors and implements consequences for inappropriate behavior.
* Communicates frequently with employees in various forums ensuring two-way dialogue.