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United States
Bluemix Community and Content Support Lead
Durham, NC
IBM

Required
Secondary or equivalent
IT Skills 1
  • Network Administration

1 opening available

Open ended contract

0% travel

✓ Yes Direct hire employee
✓ Yes Full-time
✓ Yes Permanent
✓ Yes On-site
✓ Yes Remote work
Benefits

Key features * A health benefits portfolio that provides strong support for employee well-being and preventive care, comprehensive coverage to meet a range of medical situations, and solid protection against the cost of serious injury or illness. * Income protection in case of serious illness, injury or death, including life insurance and disability benefits. * A retirement program that helps build future financial security through retirement savings and other capital accumulation programs. * Opportunity to follow leisure pursuits through vacation, personal leave and holiday plans. Eligibility Regular IBM employees are eligible for all benefit programs, except the IBM Employees Stock Purchase Plan, beginning with the first day of employment. Health care coverage (medical, dental and vision) is available for you, your spouse/eligible domestic partner and eligible children and other dependents (documentation supporting eligibility is required). IBM provides a range of options, to allo

Job description

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Bluemix Developer Support is seeking a highly motivated individual to lead the Bluemix Community Support effort. This individual will be responsible for a professional and responsive Bluemix presence on public forums, including Stack Overflow and developerWorks Answers. The Community Support Lead will coordinate forum responses and communicate requirements, status, and metrics across a wide community of stakeholders. The Lead will be responsible for the overall Bluemix Support Content strategy, including forum improvement strategy, social media, and content reuse, as well as coordinating these strategies with Bluemix stakeholders and the larger IBM Support community.

The ideal candidate must have strong communication...
...
* Review and flag forum content for reusability.
* Develop, update, schedule, and deliver forum enablement content to support and development tribes.
* Respond to questions about forum coverage and tagging, approve new tags and provide forum guidance to offerings as they on-board.
* Gather status and metrics, to be reported through appropriate channels.
* Keep abreast of developments in the area of Support Content, as well as updates and events affecting the Bluemix platform and services.
* Spend time developing and driving strategic initiatives, particularly in Community Support improvement and Content Reuse.
* Back up the Support Knowledge Manager in providing Platform Notifications and Support presence on Twitter.